1. Overview

WhiteDog Software, SIA provides a relationship assistant that helps sales representatives manage customer interactions and insights through messaging platforms such as WhatsApp.

This Privacy Policy explains how we collect, use, and protect information when individuals interact with our service or communicate with our users through WhatsApp.

2. Information We Collect

When our service is used with WhatsApp, we may process the following information:

• phone number and WhatsApp profile name
• messages exchanged with our users
• attachments shared during conversations
• timestamps and message metadata
• notes, summaries, or relationship insights created by our service

3. How We Use Information

We use information to:

• enable communication between sales representatives and their contacts
• capture and organize relationship insights
• generate reminders, summaries, or follow-ups
• improve the functionality and reliability of our service
• support integrations with systems used by our customers, such as CRM tools

4. WhatsApp Integration

Our service integrates with the WhatsApp Business Platform operated by Meta Platforms, Inc.

Messages sent to our users may be processed by our systems to support conversation management, summaries, and related assistant features.

Your interaction with WhatsApp is also subject to WhatsApp's own privacy policies.

5. Data Sharing

We do not sell personal data.

Information may be shared only with:

• the organizations or sales representatives using our service
• infrastructure or technology providers that operate our systems
• systems connected by our customers (such as CRM platforms)
• authorities if required by law

6. Data Security and Retention

We apply reasonable technical and organizational measures to protect information.

Information is retained only as long as necessary to operate the service and support our customers' business relationships.

7. Your Rights

Individuals may request access, correction, or deletion of their personal information by contacting us.

8. Contact

If you have questions about this Privacy Policy, please contact:

WhiteDog Software, SIA
Email: hello@stayclosecrm.com